Privacy Policy

This policy explains how SMART TECH ENERGY & SOLUTIONS handles personal information collected through this website, orders and enquiries.

Information we collect

• Account and order details — name, phone number, email, delivery address and order history.
• Enquiries — the information you share in contact, quotation and assessment forms, such as property type, equipment and location.
• Technical data — essential cookies and basic logs needed to run the store securely.

How we use it

• To process orders, arrange delivery and provide after-sales support.
• To respond to enquiries and prepare quotations.
• To keep the website secure and working correctly.
• To send service messages about your orders. We only send marketing messages if you have agreed to receive them.

Sharing

We share information only as needed to fulfil your order or request — for example with delivery partners, payment providers or a manufacturer for a warranty claim — or when required by law. We do not sell personal information.

Retention and security

We keep information for as long as needed for the purposes above and for legal and accounting requirements, and we protect it with reasonable technical and organisational measures.

Your choices

You can review and update your account details in My Account, or contact us to ask about, correct or delete your information.

Cookies

See our Cookie Policy for details.